|OUR POLICY STATEMENTS
At Floating Word Press, LLC, we respect the privacy of our customers. We collect,
store and use certain personal information only for the following purposes: to
process purchases and to communicate with our customers. We do not sell or rent
information to other companies. Should problems be encountered in the processing
of an order, this information is used to contact the customer for problem resolution.
INFORMATION COLLECTION AND USE STATEMENT:
Some information we collect is general information related to the use of website
and is not linked with any customer’s personal information. This can
include information about the computers connecting to our website and statistical
information about the usage of our website.
When a customer creates an online account with us, places an order, or requests
addition information, we collect some or all of the following: name, e-mail
address, shipping and billing address, phone number, and an account password.
When completing an online transaction we also collect payment information,
including credit card numbers.
Security is of utmost importance to us, and we are careful to safeguard your
information. All information is collected using a secure interface, employing
standard Internet information encryption methods. In addition, credit card
numbers are removed from our records after an order is completed.
Floating Word Press guarantees every item we sell. If for any reason you decide
to cancel your order cancellations must be made prior to shipment
for a full refund. If you are dissatisfied with any book purchased, just
return it within 30 days for an immediate exchange or refund.
To return an item, just ship the item back to us and enclose a note explaining
why you are returning the item(s). If you have your order number/invoice number,
please reference the number on your note. If not, please include your name
and address information so we can locate your original order.
Returns of credit card purchases are credited back to your credit card if
the information is still valid. Returns of merchandise paid for with credit
cards no longer valid or paid by check or other means are normally credited
back to your FWP account toward future purchases unless a check refund is requested.
If you wish to return an item from an order older than 30 days, please contact
us by phone (877-356-9673) or email us "click here". Returned
merchandise should be in new/resalable condition.
Wholesalers and Book Retailers we offer an industry standard
12-month refund policy for Overstocks. All books must be in undamaged, saleable
condition upon receipt at Floating Word Press in order to receive credit. Your
return will be applied to your account against future purchases or any previous
balance and may not be refunded in cash or other remuneration. (All shipping
charges must be prepaid to FWP.)
If you wish to return an item that was damaged or defective when
you received it, please contact us within ten (10) days by phone (877-356-9673)
or email us "click here". before you return
Shipping & Handling Policy:
We offer a variety of shipping options and competitive rates to meet your needs.
All orders ship within 48 hours after we get them unless merchandise is out
of stock. Because we try to keep all our offerings in stock, backordered
items are the exception, not the rule. Shipping & handling fees are based
on the size of your order and the speed at which you wish to receive it.
Terms and Conditions:
Invoices are due and payable in thirty days (30) from the first of the next
month after the date of the invoice.
Discounts will be forfeited if accounts are not paid within ninety days (90)
of due date.
Interest of 1.5% per month will be charged on delinquent accounts.
For orders of fifty-dollars ($50) or more please supply the names of your three
largest publishing accounts, plus one bank reference.
Shipping charges will be added to all credit card orders.
Special-handling requests must be received in writing with the order.
Special discounts or payment schedules are not available.
Prices subject to change without notice.
Questions or Concerns:
If you have any questions regarding any of our policies please do not hesitate
to contact us at: