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“LITERATURE THAT FLOATS ON THE EDGE”
OUR POLICY STATEMENTS
PRIVACY POLICY:
At Floating Word Press, LLC, we respect the privacy of our customers. We collect, store and use certain personal information only for the following purposes: to process purchases and to communicate with our customers. We do not sell or rent information to other companies. Should problems be encountered in the processing of an order, this information is used to contact the customer for problem resolution.

INFORMATION COLLECTION AND USE STATEMENT:
Some information we collect is general information related to the use of website and is not linked with any customer’s personal information. This can include information about the computers connecting to our website and statistical information about the usage of our website.

When a customer creates an online account with us, places an order, or requests addition information, we collect some or all of the following: name, e-mail address, shipping and billing address, phone number, and an account password. When completing an online transaction we also collect payment information, including credit card numbers.

SECURITY:
Security is of utmost importance to us, and we are careful to safeguard your information. All information is collected using a secure interface, employing standard Internet information encryption methods. In addition, credit card numbers are removed from our records after an order is completed.

CANCELLATION/REFUND POLICY:
Floating Word Press guarantees every item we sell. If for any reason you decide to cancel your order – cancellations must be made prior to shipment for a full refund. If you are dissatisfied with any book purchased, just return it within 30 days for an immediate exchange or refund.

To return an item, just ship the item back to us and enclose a note explaining why you are returning the item(s). If you have your order number/invoice number, please reference the number on your note. If not, please include your name and address information so we can locate your original order.

Returns of credit card purchases are credited back to your credit card if the information is still valid. Returns of merchandise paid for with credit cards no longer valid or paid by check or other means are normally credited back to your FWP account toward future purchases unless a check refund is requested.

If you wish to return an item from an order older than 30 days, please contact us by phone (877-356-9673) or email us "click here". Returned merchandise should be in new/resalable condition.

Wholesalers and Book Retailers – we offer an industry standard 12-month refund policy for Overstocks. All books must be in undamaged, saleable condition upon receipt at Floating Word Press in order to receive credit. Your return will be applied to your account against future purchases or any previous balance and may not be refunded in cash or other remuneration. (All shipping charges must be prepaid to FWP.)

If you wish to return an item that was damaged or defective when you received it, please contact us within ten (10) days by phone (877-356-9673) or email us "click here". before you return it.


Shipping & Handling Policy:
We offer a variety of shipping options and competitive rates to meet your needs. All orders ship within 48 hours after we get them unless merchandise is out of stock. Because we try to keep all our offerings in stock, backordered items are the exception, not the rule. Shipping & handling fees are based on the size of your order and the speed at which you wish to receive it.


Terms and Conditions:
Invoices are due and payable in thirty days (30) from the first of the next month after the date of the invoice.
Discounts will be forfeited if accounts are not paid within ninety days (90) of due date.
Interest of 1.5% per month will be charged on delinquent accounts.
For orders of fifty-dollars ($50) or more please supply the names of your three largest publishing accounts, plus one bank reference.
Shipping charges will be added to all credit card orders.
Special-handling requests must be received in writing with the order.
Special discounts or payment schedules are not available.
Prices subject to change without notice.


Questions or Concerns:
If you have any questions regarding any of our policies please do not hesitate to contact us at:

 
Membership in the following organizations: The Independent Book Publishers Association (PMA) & Small Publishers Association of North American (SPAN)
Floating Word Press, LLC., 1017 SW Morrison St. #215, Portland, OR. 97205
877.356.9673 • Fax: 503.973.5433
FWP Standard Address Number (SAN)#: 851-030X
All rights reserved, Copyright© 2006 by Floating Word Press, LLC.